ParkVo Terms of Use

Last updated: August 12, 2026

Effective date: June 22, 2026

1. Agreement to these Terms

These Terms of Use ("Terms") are a binding agreement between you and ParkVo, Inc., a California corporation, and its affiliates ("ParkVo," "we," "us," or "our") governing your access to and use of the ParkVo website at parkvo.app (and any other ParkVo websites or domains we operate), our scan-to-pay checkout, our mobile and web applications, our customer and operator portals, and all related products, features, and services (collectively, the "Services").

By accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

PLEASE READ SECTION 23 (DISPUTE RESOLUTION; ARBITRATION; CLASS-ACTION WAIVER) CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.

2. Definitions

• "Driver" / "Customer" — an individual who uses the Services to pay for parking, manage parking sessions, redeem validations, or obtain permits.
• "Operator" / "Partner" — a parking operator, owner, partner, or their personnel that uses ParkVo to operate parking facilities.
• "Location" — a parking facility, lot, garage, zone, or space where the Services are available.
• "Parking Session" — a period of parking that you initiate, pay for, or manage through the Services.
• "Scan-to-Pay" — paying for parking by scanning a ParkVo QR code or similar identifier.
• "Pay-As-You-Go" — parking paid with a saved, card-on-file payment method that is charged based on your actual parking, for the current and future visits you authorize.
• "Valet" / "Attended Parking" — parking in which an Operator's or Partner's attendant takes possession of, parks, stores, and retrieves your vehicle.
• "Payment Processor" — our third-party payment processors, currently Stripe and Square.
• "Validation" — a credit or discount applied to a Parking Session, typically provided by a third party such as a merchant or venue.
• "Service Fee" — fees charged by ParkVo or the Operator in connection with a transaction.
• "User Content" — content you submit through the Services, such as messages, feedback, or photos.

3. Eligibility and accounts

• Eligibility. You must be at least 18 years old (or the age of majority in your jurisdiction) to make payments or enter into transactions through the Services. The Services are not intended for children under 16.
• Account registration. Some features require an account. You agree to provide accurate, current, and complete information and to keep it updated.
• Account security. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately at support@parkvo.app of any unauthorized use.
• Identity verification. We may require verification of your identity or payment method and may refuse, suspend, or limit access if verification fails or fraud is suspected.

4. The Services and our role

ParkVo provides software that enables parking transactions, including scan-to-pay, pay-as-you-go (card-on-file) parking, Parking Session management, validations, permits, valet and attended parking, license-plate recognition (LPR/ALPR), enforcement workflows, and partner billing.

ParkVo provides a technology platform and payment facilitation; it does not own or operate the parking Locations themselves. Parking is provided by the Operators and Partners that control each Location. Parking rates, hours, validation rules, permit terms, enforcement policies, and on-site conditions are set by those Operators and Partners, not by ParkVo, and additional Location-specific terms may apply. Your use of a Location is also subject to the terms and signage posted at that Location.

We may add, change, suspend, or discontinue any part of the Services at any time, with or without notice.

5. Payments, fees, and billing

• Authorization to charge. When you initiate a transaction, you authorize ParkVo, the applicable Operator, and our Payment Processor (Stripe or Square, depending on the Operator and Location) to charge your selected payment method for the parking charges, applicable taxes, and any Service Fees.
• Saved payment methods. If you choose to save a payment method, or if you purchase a recurring parking product, you authorize ParkVo, the applicable Operator, and the applicable Payment Processor (Stripe or Square) to store tokenized payment information and charge that payment method for future transactions, renewals, extensions, unpaid balances, or other charges you authorize under these Terms.
• Pay-As-You-Go saved payment methods. When you provide a payment method for Pay-As-You-Go parking and accept the payment authorization, you authorize the Operator responsible for the Location, using ParkVo and our payment processor, to save that payment method and automatically charge it for this and future Pay-As-You-Go parking visits. Each charge will be a one-time charge for the applicable Parking Session, determined by the Operator's posted rates, applicable taxes, disclosed fees, and your actual parking duration.
• Failed Pay-As-You-Go payments and Operator rules. If a saved payment method is declined, canceled, requires authentication, or otherwise cannot be charged, you remain responsible for the amount due. You may be asked to complete payment through a payment link or other recovery flow, and the Operator's posted rules or policies may govern whether vehicle release, gate exit, or other operational steps are delayed until payment is resolved.
• Receipts and payment notices. ParkVo, the Operator, or our service providers may send confirmations, receipts, failed-payment notices, and payment recovery links by SMS to the phone number you provide and by email to the email address you provide.
• Managing saved payment methods. You may update or remove your saved Pay-As-You-Go payment method by logging into your ParkVo account or by contacting the Operator responsible for the Location. Removing a payment method does not cancel or reduce amounts already owed for completed or active Parking Sessions.
• Service Fees. Transactions may be subject to Service Fees that vary by Location and transaction type. The price first displayed for a parking option includes all mandatory fees. An itemized breakdown of fees and taxes is available before you confirm a transaction and on your receipt.
• Merchant of record. The Operator responsible for a Location is the merchant of record for parking charges, valet charges, gratuities, and other amounts you pay for parking at that Location. ParkVo provides the technology that enables the Operator to accept those payments through our Payment Processors; ParkVo is not the merchant of record for parking charges.
• Valet charges and gratuities. Valet and attended-parking fees, and any optional gratuity you choose to add, are charged through the Services using your selected or saved payment method. Gratuities are collected on behalf of the Operator, which is solely responsible for distributing them to its personnel in accordance with applicable law.
• Currency and taxes. Unless stated otherwise, amounts are in US dollars. Displayed prices for parking options include applicable taxes and mandatory fees, which are itemized in the price breakdown and on your receipt.
• Accuracy. You are responsible for entering correct information, including your license plate, Location/zone, and session duration. Charges resulting from incorrect information you provide are your responsibility.
• Failed or disputed payments. You are responsible for amounts that cannot be collected, including amounts reversed through chargebacks made without a valid basis, plus related fees.

6. Scan-to-Pay and Parking Sessions

• You are responsible for starting, extending, and (where applicable) ending your Parking Session correctly, and for selecting the correct Location, zone, and vehicle.
• A confirmation from the Services indicates payment was processed; it does not guarantee the availability of a space, your right to park at a Location, or immunity from enforcement if you violate Location rules. ParkVo does not guarantee that parking spaces will be available at any Location at any time.
• A completed payment does not override posted parking restrictions, permit requirements, reserved or accessible parking designations, fire-lane or no-parking zones, time limits, tow-away rules, or applicable laws. You remain responsible for parking lawfully and in accordance with all signage and Location rules.
• If you overstay a paid session or park in violation of Location terms, you may incur additional charges, citations, or enforcement actions (see Section 11).

Valet and attended parking

Where valet or attended parking is offered at a Location:

• You authorize the Operator, Partner, and their attendants to take possession of, operate, move, park, store, and retrieve your vehicle for valet purposes.
• You represent that you are authorized to leave the vehicle for valet service and that it is in safe, operable condition.
• You are responsible for removing or declaring valuables. Do not leave cash, electronics, firearms, or other valuables in the vehicle. ParkVo is not responsible for any items left in a vehicle. Responsibility for items left in a vehicle during valet or attended parking is governed by the Operator's posted valet terms and applicable law.
• Vehicle retrieval requires your valet ticket or claim identifier and, where used, identity or contact verification. Retrieval times are not guaranteed.
• Valet and attended parking are provided by the Operator or Partner, not by ParkVo. ParkVo provides the technology that supports valet operations; it does not take custody of, park, store, or retrieve vehicles. Any bailment or custody relationship is between you and the Operator or Partner, and the disclaimers and limitations in Sections 10, 19, and 20 apply.

7. Validations and permits

• Validations are typically issued by third parties (such as merchants or venues), are valid only at the applicable Location, are for one-time use unless stated otherwise, have no cash value, and are not transferable or combinable unless expressly permitted.
• Permits are subject to the terms, duration, and conditions set by the issuing Operator or Partner. ParkVo is not responsible for an Operator's or Partner's decision to grant, deny, or revoke a permit or validation.

8. Subscriptions and auto-renewal (if offered)

Where the Services offer recurring parking products (such as monthly permits or subscriptions):

• The product automatically renews and your payment method is charged at the start of each billing period until you cancel.
• You may cancel at any time through your account; cancellation takes effect at the end of the current billing period.
• We will provide advance notice of price changes as required by law; changes apply going forward.

9. Refunds and cancellations

Except as required by law or expressly stated at the time of a transaction, all parking charges and Service Fees are final and non-refundable. We may, in our sole discretion, issue refunds or credits on a case-by-case basis. Refund requests may be directed to support@parkvo.app.

10. Parking at your own risk

You park at your own risk. To the fullest extent permitted by law, ParkVo is not responsible for any damage to, or loss or theft of, your vehicle or its contents or any other property, or for any personal injury, occurring at or in connection with a Location, whether caused by fire, weather, theft, vandalism, criminal acts, acts of God, mechanical failure, the conduct of an Operator, Partner, or other third party, or otherwise. You are solely responsible for determining whether a Location is suitable and safe for your vehicle and belongings. This includes any period your vehicle is in the custody of a valet or attendant, which is provided by the Operator or Partner and not by ParkVo.

11. Citations, penalties, and enforcement

• Third-party penalties. ParkVo is not responsible for parking fines, citations, wheel boots, towing, impound fees, or other penalties issued by an Operator, Partner, municipality, or other third party, even if you used the Services for the related transaction. You are solely responsible for resolving and disputing such penalties with the issuing authority.
• Enforcement. Operators, Partners, municipalities, and authorized enforcement providers may issue charges or citations, immobilize, tow, or impound a vehicle when they reasonably believe these Terms or Location-specific terms have been violated, including for unpaid charges or overstays. ParkVo provides a technology platform and does not itself issue citations or perform enforcement; enforcement decisions and actions are made by the Operator, Partner, municipality, or authorized enforcement provider responsible for the Location. Where you are responsible for a violation, you agree to reimburse the reasonable costs of enforcement and any related processing fees. We and Operators may contact you about a violation by email, SMS, or other lawful means using your account, vehicle, or license-plate information.
• License plate recognition. Certain Locations may use license plate recognition technologies, including LPR or ALPR systems. By using a Location where those technologies are used, you acknowledge that license plate information, vehicle images, entry and exit records, and related parking activity may be collected and processed for parking management, payment processing, permit administration, validation verification, enforcement, fraud prevention, security, and operational purposes.

12. Vehicle and operator representations

You represent and warrant that you are a licensed and authorized operator of any vehicle you park or register through the Services and that you hold all permits, licenses, and approvals required to operate it. You are responsible for the accuracy of the vehicle and license-plate information you provide.

13. SMS and electronic communications

• Consent. By providing your mobile number, you consent to receive transactional text messages from ParkVo and our messaging provider (Twilio) at that number, such as payment confirmations, session and expiry reminders, and account or security alerts. We send promotional or marketing texts only with your prior express written consent, which we obtain separately and is never a condition of purchase. Message frequency varies and message and data rates may apply.
• Opting out. Reply STOP to opt out of texts, HELP for help, and START to re-subscribe. Consent to marketing texts is not a condition of purchase.
• No sharing of opt-in data. We do not sell your mobile number or SMS consent information, and we do not share it with third parties or affiliates for their own marketing. It is shared only with our messaging provider (Twilio) and service providers acting on our behalf to send the messages described above, as set out in our Privacy Policy.
• E-SIGN consent. You consent to receive notices, disclosures, agreements, and other communications electronically, and you agree that electronic communications satisfy any legal requirement that such communications be in writing.

14. User Content and feedback

• Your content. You retain ownership of User Content you submit, but you grant ParkVo a non-exclusive, worldwide, royalty-free, sublicensable license to use, host, store, reproduce, modify, and display it solely to operate, provide, and improve the Services.
• Your responsibility. You are solely responsible for your User Content and represent that you have the rights to submit it and that it does not violate any law or third-party right.
• Feedback. If you give us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use it for any purpose without obligation to you.

15. Acceptable use

You agree not to:

• Use the Services for any unlawful, fraudulent, or unauthorized purpose.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Services, accounts, or systems.
• Circumvent or attempt to circumvent payments, enforcement, or security controls.
• Use bots, scrapers, or automated means to access the Services except as we expressly permit.
• "Frame," "mirror," or otherwise incorporate any part of the Services into another website or application without our prior written authorization.
• Take any action that imposes, or may impose, an unreasonable or disproportionately large load on our infrastructure.
• Reverse engineer, decompile, or attempt to extract source code, except where permitted by law.
• Submit false, misleading, or infringing content, impersonate others, or collect others' personal information without authorization.

We may investigate and take appropriate action, including removing content, suspending or terminating access, and reporting unlawful activity to authorities.

16. Intellectual property

The Services, including all software, text, graphics, logos, and other content (excluding User Content), and all related intellectual property rights, are owned by ParkVo or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose, subject to these Terms. You may not remove any proprietary notices.

Notice and takedown

If you believe that content on the Services infringes your copyright, trademark, or other rights, or is otherwise unlawful, contact us at support@parkvo.app with: a description of the work or right involved; the location (such as a URL) of the material; your name and contact information; and a statement, made in good faith, that you are the rights holder or are authorized to act on the rights holder's behalf. We will review valid notices and take appropriate action, which may include removing the material within a reasonable time, and we may suspend or terminate the accounts of repeat infringers.

17. Mobile applications and app stores

If you download a ParkVo mobile application, we grant you a limited, non-exclusive, non-transferable, revocable license to use it for your personal, non-commercial purposes. If you obtain the app through the Apple App Store or Google Play, you acknowledge that the applicable app store provider is not responsible for the app or its support, and that the app store's terms also apply. You represent that you are not located in an embargoed country or on a prohibited-party list.

18. Third-party services

The Services may integrate with or link to third-party products and services (including our Payment Processors (Stripe and Square), mapping providers, Operators, and Partners). We are not responsible for third-party products, services, or content, and your use of them is at your own risk and subject to their terms.

ParkVo may also integrate with cameras, kiosks, access-control and gate systems, license-plate recognition (LPR) and PARCS parking equipment, software platforms, APIs, payment providers, SMS and communications providers, and other third-party systems and service providers. ParkVo is not responsible for the performance, availability, accuracy, or security of third-party systems, and is not liable for losses arising from their failure, downtime, or errors.

19. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL LOCATIONS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY INFORMATION (INCLUDING LICENSE-PLATE READS AND RECOGNITION RESULTS) IS ACCURATE, COMPLETE, OR RELIABLE. YOU USE THE SERVICES AT YOUR OWN RISK.

20. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARKVO NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, PARKVO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO PARKVO IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

21. Release and indemnification

• Release. To the fullest extent permitted by law, you release ParkVo and its affiliates, officers, directors, employees, and agents from claims, demands, and damages arising out of or connected with any dispute between you and an Operator, Partner, or other third party, or arising from your use of any Location.
• Indemnification. You agree to indemnify, defend, and hold harmless ParkVo and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your User Content, your violation of these Terms or applicable law, or your negligence or willful misconduct.

22. Term and termination

These Terms apply while you use the Services. We may suspend or terminate your access at any time, with or without notice, including for violation of these Terms or suspected fraud or abuse. You may stop using the Services and close your account at any time. Provisions that by their nature should survive termination will survive, including Sections 5, 9–12, 14, 16, and 19–25.

23. Dispute resolution; arbitration; class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

• Informal resolution first. Before starting an arbitration, you and ParkVo agree to try to resolve the dispute informally. Send a written notice describing the dispute and the relief sought to support@parkvo.app (for notice to ParkVo) or to your account email (for notice to you). The parties will attempt in good faith to resolve the dispute for sixty (60) days after the notice is received. This informal process is a condition precedent to starting arbitration.
• Binding arbitration. If the dispute is not resolved, you and ParkVo agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, rather than in court, except as provided below. The Federal Arbitration Act governs the interpretation and enforcement of this section.
• Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to protect intellectual property or stop unauthorized access. Claims of physical injury or death are not subject to mandatory arbitration where prohibited by law.
• Class-action and jury-trial waiver. You and ParkVo agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. You and ParkVo each waive any right to a jury trial.
• Arbitration procedure. A single neutral arbitrator will decide the dispute. The arbitrator may award the same individual relief a court could, and the award is final and binding. Arbitration costs are governed by the administrator's rules.
• Mass arbitration. If 25 or more similar claims are submitted by or with the coordination of the same counsel, the parties agree the claims may be administered in staged batches to promote efficiency, and timelines may be adjusted accordingly.
• Opt-out. You may opt out of this arbitration agreement by sending written notice to support@parkvo.app within thirty (30) days of first accepting these Terms. If you opt out, the Governing law and forum section below applies to your disputes.
• Severability. If the class-action waiver or any part of this section is found unenforceable as to a particular claim, that claim will proceed in court, but the remainder of this section will continue to apply.

24. Governing law and forum

Except for the arbitration provisions (which are governed by the Federal Arbitration Act), these Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. To the extent any dispute is not subject to arbitration, the state and federal courts located in Los Angeles County, California will have exclusive jurisdiction, and you consent to that jurisdiction and venue.

25. General terms

• Entire agreement. These Terms and the Privacy Policy, together with any Location-specific or Operator/Partner terms and any additional terms we present, are the entire agreement between you and ParkVo regarding the Services and supersede prior agreements on the subject.
• Changes to these Terms. We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where required, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them freely.
• Notices. We may provide notices to you by email, in-product message, or other reasonable means. You may contact us at support@parkvo.app.
• Waiver and severability. Our failure to enforce a provision is not a waiver. If a provision is held unenforceable, the remaining provisions remain in effect and the unenforceable provision is enforced to the maximum extent permitted.
• Statute of limitations. To the extent permitted by law, any claim arising out of the Services must be brought within one (1) year after it arises.
• No third-party beneficiaries. Except as expressly stated (including app-store provisions), there are no third-party beneficiaries to these Terms.
• Headings. Section headings are for convenience only and have no legal effect.

26. Operator, partner, and business-user terms

If you access ParkVo as an Operator, Partner, service agent, enforcement agent, or administrator, your organization's separate written agreement with ParkVo (if any) governs that use and controls in the event of a conflict with these Terms. In addition, you agree to: use the Services only within your authorized role and tenant; keep credentials confidential; handle driver and customer personal information in compliance with applicable law and our Privacy Policy and any data-processing terms; and not use the Services to access data outside your authorized scope.

27. Contact us

Questions about these Terms can be directed to:

ParkVo, Inc.

Attn: Legal 1120 Sycamore Ave., STE 2G Vista, CA 92081 Email: support@parkvo.app